Shipping policy

Shipping Policy

Last updated: January 4, 2026

Order Processing Times

All orders are processed within 1–3 business days. Orders placed after 5:00 PM EST will begin processing the next business day.

Orders are not processed on weekends or U.S. federal holidays.
Processing time is separate from shipping transit time.

If we anticipate any significant delays, we will notify you via email.

Shipping Destinations

We currently ship within the United States only.

All 50 U.S. states
P.O. Boxes
APO/FPO/DPO military addresses

International shipping is not available at this time.

Free Shipping

🎉 We offer FREE Economy Shipping on all U.S. orders over $50.00!

This discount is automatically applied at checkout—no code required.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your order weight and selected shipping method.

Economy Shipping (5–8 business days)

Order Weight / Total	Price
Orders $50.00+	FREE
0–5 lb	$4.90
5–70 lb	$19.90

Standard Shipping (3–5 business days)

Order Weight	Price
0–1 lb	$6.90
1–5 lb	$9.90

Delivery estimates are provided by carriers and may vary based on location and carrier conditions.

Local Delivery & Pickup

We currently do not offer local delivery or in‑person pickup.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking number. Tracking updates may take 24–48 hours to appear.

If you do not receive tracking information within 3 business days, please contact us:

📧 support@poltaraofficial.com
📞 973‑349‑5522

Lost, Damaged, or Missing Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

A description of the issue
Photos of the product and packaging

We will work with you to resolve the issue or file a claim with the carrier.

Important: We are not responsible for packages marked as “Delivered” by the carrier but not received.

Address Errors

Customers are responsible for entering the correct shipping address during checkout.

If your order has not shipped, we can update the address—please contact us immediately.
Once an order has shipped, we cannot guarantee changes, delivery, or refunds for incorrect addresses.

Returns, Exchanges & Cancellations

For full details, please see our Return Policy.

Cancellations: Allowed only before the order has shipped.
Order Changes: Address or item edits can be made before shipment.
Returns/Exchanges: Must follow the guidelines outlined in our Return Policy.

Service Interruptions & Delays

Shipping times may be affected by factors outside our control, including:

Severe weather or natural disasters
Holiday carrier volume
Carrier operational delays
Supply chain disruptions

We appreciate your patience during such circumstances.

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